Letter from a resident’s family, they have sent a copy of it to the Prime Minister and Jeremy Hunt, Health Secretary. Dear Prime Minister, I am writing to you in praise of Loxley Hall, Lower Robin Hood Lane, Helsby, Cheshire. It is the care home where my mother in law, E, resided for the past thirteen years until her sad demise last Thursday. E had Multiple Sclerosis for thirty five years and senile dementia at the end of her life. In the light of media coverage of poorly run care homes, I would like to take this opportunity to let you know of Loxley Hall, which, in my opinion must be classed as one of the finest in the country.
The most important aspect of a care home is the staff who run it. These people at Loxley are exemplary. They work tirelessly for their residents; nothing is too much trouble for them. They work very hard to keep the home clean and tidy. It is warm and inviting and the families and friends of residents are treated with the same kindnesses as the residents themselves. My mother in law was a very straight talking lady with strong opinions and a very clear view of life and people. The staff were often berated for their efforts, but they loved her, genuinely and she is sorely missed. E was rather difficult to please but our family knew that she was happier at Loxley Hall than anywhere she had lived. She was in care for twenty years and in that time lived at three care homes. Every time any of our family visited E, we were welcomed with open arms and we felt a large part of the loving and caring family atmosphere which exuded from the home. E’s last weeks were very difficult for us all and the staff were genuinely saddened when she passed away. From the nurses to the kitchen staff, cleaners, the manager and the office staff – all of them are shining examples of how a nursing home should be run. I cannot praise these people enough. I write to you to let you know that there are very good homes out there with genuinely good, caring people within their portals; it is a shame that only the poorest and worst of them are given air time on television, radio and social media. Many thanks for your time and all good wishes to you. Yours faithfully, P A L
My mother in law resided at Loxley Hall for thirteen years and received exemplary care and genuine love. I cannot recommend the home highly enough. I have sent a letter of praise to the Prime Minister and the Minister for Health because good care homes are rarely mentioned. A good care home is only as good and caring as the staff who run it. Well done and thank you.
Since my mum became a resident three years ago, she has been treated with nothing but respect, kindness and individual care. The home's environment is clean and homely and Mum's room is light and airy and a place she is content to be in. There are activities that she can join in with, but her own timetable and preferences are respected. Me and my family feel very welcome whatever time we visit.
Dear All, N and I should like to thank you for looking after Dad, A. Your care, attention and thoughtfulness were superb and very much appreciated. We miss him very much but you helped us through the upsetting time. We cannot speak highly enough of you. Kind regards C & N
To ALL the staff , Thank you from the bottom of our hearts for your support, warmth and care of our dear R. Arriving as a very poorly lady, with not a great deal of interest in life, you quite miraculously brought her back to life.We have our back and we will never, ever forget your friendship and support to R and to us. You will always be there in the fondest of our memories. Thank you so much everyone, V and R
Dear M and W, Just wanted to say a huge, heart-felt thank you for all you have done for Mum. I remember clearly how she was when you welcomed her to Loxley and how she has grown in health and confidence and mostly in the love for life once again. You have been very kind to mum and she is a different person for the care and love you provide. Sincere wishes for the future, God bless, C
Dear D, D, J and night nurses, Thank you so much for all the care, love and support you have given mum. I know she has had her ups and downs and knowing you have been there for her has meant a lot. Thank you for your words of encouragement and being there for her to talk to. Sincere best wishes for the future and many thanks, C x
Dear All, I can’t even begin to express how much I thank you all for your kindness, warmth and friendship towards mum. She is a different person from the day she went to Loxley and I thank you all for helping her, caring for her and being there for her. Most of all, I thank you for your friendship and listening to her. You are a wonderful and special team! Much love, C
To All the Staff and Residents at Loxley Hall, Thank you for making us feel so welcome on our placement here. We have really enjoyed it and hope that we were of use. Lots of love, H and K
Hello to everyone working at Loxley A-M and I would like to thank you all for your devotion to my mother J and for giving her such good care over the past 18 months. Enclosed is a contribution to a Staff party from J x Lots of love R and A-M
To our lovely second family, Thank you so much for the love and care that you gave to Dad. The last two years have been very difficult for us as a family but you have made it easier for us by giving us your love and support too Dad loved gardening so we hope you like the gifts that we have bought in memory of him for your Friendship Garden. With love and thanks From P, S, K, P and families, PS – we will keep popping in to see you all!
My Father-in-law had spent four months in a hospital bed before transferring to Loxley Hall by ambulance. I met him on his arrival along with the nursing staff. They made him very comfortable in his room and helped him settle in to which was going to be his final home. Although he had multiple problems the sister in charge explained they would shower and dress him and would take him into the lounge where he spent many happy hours with the entertainment team. They made sure his hearing aids worked and were put in correctly. The enthusiasm and energy shown from all was inspiring. During his final weeks we were kept informed, they also made sure dignity and integrity was maintained. Loxley is very service focused, with excellent quality of care to all residents.
WOW!!!! Mum has been in this nursing home now for 3 weeks, puts all other care homes to shame!! Carers are absolutely fantastic each and every one of them, I walk away totally at ease my mum is in good hands as does my family! Carers cannot do enough to make my mum comfortable and happy!! Outstanding!!!
It was an excellent service – kind and thoughtful staff with good medical backing. It just seemed well run. To do this requires a high skill level, the home has it. Regards NS
All the staff at Loxley Hall. I’d like to thank you all for making our dear friend A’s final year as comfortable as possible, he felt very safe. Our thanks for all your care, great team! Yours sincerely, J and ID
Dear All, we would like to say a huge thank you to everyone at Loxley hall for the support and care you gave to E P and I last week. We were so impressed with absolutely everyone we met, who throughout E’s short stay showed such a caring and compassionate approach to end life care. We are truly grateful that E was in such capable hands during her brief stay at Loxley Hall. With heartfelt thanks, P & PT