Residents' Charter

The staff will support you to retain your individuality; this means that you can expect to:

• Be consulted about the care and support you need and plan it in partnership with staff
• Have reasonable access to all information held about you
• Be able to participate in regular reviews of your life plan
• Have your affairs dealt with confidentially and your privacy respected
• Always be treated with kindness, courtesy and respect
• Be able to receive visitors at any reasonable time
• Have opportunities to fulfil your spiritual needs and to follow the religion or belief of your choice
• Receive medical and nursing care in private
• Be provided with comfortable and clean accommodation
• Bring personal items into the Home – subject to them being safe
• Bring your pet with you, as long we believe that appropriate and acceptable arrangements can be made for it’s care and it doesn’t adversely affect other persons
• Be cared for by properly trained staff
• Be safeguarded from discrimination on any grounds whether it be age, disability, gender, sexuality, race, language or religion
• Have opportunities to fulfil your emotional and social needs
• Be able to comment freely on, or complain about any aspect of the services provided, through informal or formal channels
• Be kept safe from unwanted or unplanned risk
• Participate fully in all aspects of citizenship, including the political process
• Be involved in all decision making about your care, support and finances
• Be offered choice and control in all that you do
• Be encouraged to live a lifestyle that is familiar, comfortable and safe
• Be encouraged to explore and maintain your skills, abilities and interests