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Ideal Home Testimonials

Dear P, I would like to say how well you and the rest of the staff at Ideal Home look after my sister JB. When she left The Elms, a psychiatric ward in the community I was very apprehensive and felt sure she would not get the care and understanding a person who has suffered with schizophrenia since her teenage years. Fortunately for her and me she found a place at Ideal Home where staff have knowledge and experience of people with mental health issues, and I think that so far with someone with her condition can ever said to be happy, she is happy there.  I always feel listened to when I talk to the staff and they are very responsive to the comments or suggestions I might make. During the past couple of years J has had several chest infections and no time has been wasted in getting doctors opinions or hospital treatment for which I am extremely grateful to all staff.   I am very pleased that J will sometimes, however briefly will join in with activities. That is so much more than she did when she was hospitalised, which is sad considering that before the onset, of here illness she was studious and interested in so many thing s. I like the homely atmosphere at I deal Home. It is always nice and warm too. During one of J’s illnesses the doctor who visited while I was there told me Ideal Home was his favourable home. He probably sees lots. You are always pleasant and cheerful. Kind regards, S Mc D

Back in September 2013 when it became necessary for A to become resident in a residential home it was an extremely worrying time for us as we were unaware where and to what home A would eventually end up. Fortunately it was to Ideal Home in Shrewsbury, which is a pleasant and safe environment where we know A is well looked after and cared for 24hrs a day. This gives us peace of mind to know that A is being well looked after all of the time and now this is even more important as her health deteriorates further. The staff are always most welcoming and are able to reassure us about A’s welfare when we visit. The cup of tea and biscuits we are offered, and enjoy are a great idea as it gives A the continuity of a semblance of normality as we would have always of had some sort of refreshments when we used to visit her at her own home previously. The other part that Ideal Home always manages very successfully is to make sure that A is clean and her clothes are fresh each day. The time, care and patience with which the staff deal with all the residents is very reassuring for us to see whenever we visit. Despite it not being her own home A knows that her room is her new ‘home ‘and enjoys the fact that she can choose between  amongst some of the other residents when she is encouraged to join in with the group activates (bingo) or to stay quite in her own room if she prefers. The choice of food is a good idea, even if A has sometimes forgotten what she has requested by the time it arrives. Also the staff have been most supportive though the continuing visits to hospitals for x-rays, clinic appointments etc. Thank you, M

Dear P, I would like to thank you and all the staff for the care which you provided looking after our mother. At any time we feel we can approach you with our concerns and D has also helped u with financial advice. The staff you have got in the main room are always taking care of residents and involving them with different activities and are never left without supervision which make me feel the safety of the residents is high priority. Your senior staff always keeps us up to date with any changes or issues with my mother’s care. You have a great team, thank you again, J and C

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