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"We are your home from home"
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Head Office: 020 8864 9566 tel.fw

Freeland House Testimonials

Dear F: May I, on behalf of the F family, convey my sincerest thanks  to you and your staff for looking after my mother E, at Freeland House. I would like to compliment all staff on their kindness, consideration and compassion for her whilst she was with you…. In her final days it was comforting to know I was fully appraised and involved in the decisions relating to mums care…. I did not feel like an outsider looking in…All staff showed care and consideration towards me and the rest of the family in these delicate times….Much has been said about the care  of the elderly in care homes. Quite frankly you seem to be light years ahead in some of your thinking and actions. That seems to transmit itself to staff, who were always cheerful and attentive. Thank you so much F family


Dear F and staff: Can I thank you all for the warmth and care that you gave my mother in her final months at your home. Being so dependant after her awful stroke, what she needed most was human contact and friendship, and this she found with the team looking after her. Special thanks to the night staff who dealt with the final moments of mums long but mostly happy life. S family


To all who looked after our mother during her time at Freeland House: we are so grateful for all the care and consideration shown by ALL the staff. We were privileged to be part of your extended family and have felt truly loved and supported by you all…Thank you so much S Family


Dear F: this note is in recognition of the love, care and kindness shown during my mother’s last few months of life. Your staff went out of their way to make her life as happy and comfortable as possible and it was very much appreciated. B family


To F and All the team. Thank you all so much for the care given to G, we were delighted that he was able to be with you.  We know how difficult things were with in his final 2 weeks but he was treated with dignity and compassion and that’s all we could have asked for. Freeland is a wonderful place and anyone who goes there and meets you all can see how much the residents are cared for. Thank you again from the bottom of my heart. From JC and family


To everyone at Freeland House. Thank you so very much for taking care of MF over the last 3 months. You made her feel most welcome and helped her settle in much more quickly than we had expected. Thank you also for the care you have given her in the last week when she needed it so much. We could not have asked for a more sensitive and supportive team of nurses and carers. Thank you to all staff. Kind regards A and E 


To F and all the team at Freeland House. S and I would like to say thank you so much for making the last days of my Dads life as happy as they could be. Although he wasn’t at Freeland long he was so much happier than being in hospital and seemed very happy to be there. He was very complimentary of all the team and felt very well cared for which was obviously great comfort to S and I. Thank you, C and S N


Dear Mr P, for three months my husband was looked after in Freeland House until his death in March 2014. My purpose in writing to you is to tell you what very good service and support my husband and I received from the staff there. The decision to put him into Freeland House was made only after much deliberation and anxiety when he became too ill for me to continue to care for him at home. (I had looked after him as he became progressively worse for about 11 years) As you may image I was not happy at his going into a nursing home. However from the moment F, came in to assess him through his admission and until his death we had courteous, sympathetic and inclusive service. Everyone did their best to keep his as comfortable as possible, even though this wasn’t easy. I felt able I could speak with anyone at any time and to know that I would receive straight forward sensible answer. I was made to feel “at home” whenever I visited which was every day and always felt welcome. I want you to know that your staff at Freeland House from the Manger throughout works very hard and deserve credit for all the effort and high quality service that they give to the jobs they do. I would certainly recommend Freeland House Nursing Home highly to anyone who asked me for advice. Yours sincerely HW 


Dear Manager. I visited your home at Freeland today to see three residents with Parkinson’s disease. I would like to express how lovely my experience was. The home was immaculately clean especially in the areas I visited; your staff were polite and caring. Whoever I asked about a resident, they all knew the answer and if they didn’t would go out of their way to find out. C (RN) who I have had a lot of contact with over the past year or so, was very welcoming and knew all about each of the residents in her care without having to refer to notes, files etc… She was very helpful. I just had a sense that people were generally very happy there. It certainly did not feel like a nursing home on first impression when you walked in. It was a very relaxing place (Im sure mornings are probably hectic, but I arrived at 10.30 and it was very calm and most people were up and dressed). I don’t usually feedback on visits, but I was most impressed here today and I felt this needed highlighting. Regards Jo Bromley Team Leader / Neurology Advanced Nurse Practitioner


Dear Staff and residents at Freeland House

I just want to tell you how much you’ve all meant to Mum (M) and myself you will be missed for all your kindness and care ad even in difficult situations you’ve been fantastic, just those little chats and thoughtful kind touches meant so much. I think that Freeland House is blessed with amazingly good staff and some lovely residents; I thank you all so much. In fact you do such a wonderful job that your caring is sometimes just taken for granted, not by us! It’s a great skill to give a happy home people at a time when their lives are sometimes are restricted by frailty and ill health. Mum and I very much enjoyed our Saturday art sessions and would like to give something back by a way of a donation to purchase extra equipment and maybe some towards a tickle pink theatre production, another great favourite. Thank you all, G.C and families


Dear F,

May we thank you all so much for the kindness and caring support you gave to S whilst she was living at Freeland House. G and I really appreciate the care and concern you all showed and we know you helped to make her final couple of years peaceful and calm, with our particular appreciation to E and K. Best wishes, G and S


Dear F, despite the inevitable sense of sadness and loss at the passing of our mother M, it was an enormous comfort to know that in the short time she was with you she benefited from the loving care she received during her stay. You and your excellent team tended her last weeks, days and hours, with every thoughtful action. We gift the reclining chair belonging to M, to Freeland House where others will benefit from its use. We are certain that mother would be very happy with our decision which goes some way to show our great appreciation for everything you and your nurses and staff have done for us. We have been privileged indeed and thank you so much. With kind regards G


I write this note in sincere thanks for all the care, professionalism and sheer dedication you and your team showed our parent R and F.F during their stay at Freeland. The compassion and friendship they were shown by every member of staff we met was truly inspiring. Even when times were difficult with illness, etc. everyone pulled together. Even the most inexperienced of staff seemed to show warmth and care both to them and visiting relatives. The approach you take at Freeland seems very enlightened, and at this time when we hear often bad reports of elderly care, I am so glad mum and dad spent their last days with you at Freeland. Clearly we do hope they are together again in the hereafter, but for the last thirteen months, it was a pleasure to meet with you all and many, many thanks for all your services, warmest regards, B.F


Dear F, Last September my father, D.S on a trolley in the John Radcliffe Hospital we were under great pressure to find a bed for him in a nursing home. He moved to Freeland House within 48 hours of our initial enquiry made possible by the flexibility and willingness of yourself and your staff to accommodate not just my father but also his electrically operated bed and armchair. He was in poor health when he arrived but your staff worked really hard to manage his needs and his physical health improved as a result. He constantly praised your staff and said that they never made him feel that he was being a nuisance to them and always treated him with respect and maintained his dignity in difficult circumstances. If there was any concern or if he fell unwell then one of his family would always receive a phone call to update us on his situation. Any concerns about his condition and any action to be taken were always discussed with a member of the family in a most kind and considerate way. We really believe that the staff who looked after him had a genuine concern for dad which went beyond their duty. They genuinely cared. During the last week of his life they not only did everything they could to help him and make him comfortable but they were a very great support to all the family during what was such a distressing time for us all. Please do tell them and them this letter so that they realise that the work that they do which is so often undervalued is so appreciated by the residents and their families. Yours sincerely, S.W,A.W, M.S and family


Dear F and staff. Freeland House is much more than an imposing 19th century building in beautiful grounds, now smoothly run as a care home. In the short 6 months W stayed with you Freeland House soon became his real home, a place where he could be himself, where nurses and carers and support staff treat each resident with loving respect and tender watch care. Mentioning this to members of staff I got the reply more than once “Well, we are all one big family here and you’re a part of it” and so it felt to me I was charmed by laughter of staff among themselves at break time and shift change. A happy house with happy staff. The friendliness and hospitality towards my family, friends and myself could not be bettered. Our heartfelt thanks for this and in particular for the wonderful kindness and support to W and all of us received during his last days. Thank you F, M A, M L and all your colleagues. Kindest regards, H


J and I are very grateful to you all for all you have done for my parents and latterly my father. You have some wonderful staff in all areas of work at Freeland and they have been unfailingly kind, patient, cheerful and hardworking. It was so reassuring to J and I that my father was in a safe environment, a lovely room and beautiful surroundings and that he was so sympathetically cared for. I felt very privileged to be able to help in the garden and I’m sorry we shall miss the completion of the new conservatory and patio area. With many thanks, AF


We would like to call in to Freeland in the spring and thank you and the staff personally but until then we say “Thank you” from the bottom of our hearts for all the kindness shown to P.  We regard Freeland very highly and is run by excellent staff.


Dear F just wanted to say a huge thank you to everyone at Freeland House for the lovely day we had. It was clear everybody involved had worked so hard to make the day such a success. I haven’t seen mum so happy and animated for a long time. I think she’ll be talking about the carriage ride for a long time! Thank you for taking the time to make the ride possible for her, best wishes, KM


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Tel: 01993 881 258

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