Having both parents together with Dementia and Alzheimer's and trying to find somewhere where they could be together, we found Waterside. After a month of visiting various homes this one was absolutely fantastic. At the time it had only been open for two weeks but, at last, no carpets, laminated floors, which meant no nasty smells. My sister came the following day to look the place over, and once Mum and Dad were assessed, they were eventually re-united after being in two separate homes for a month. We could not fault the care, the food, the layout of the home. After 18 months Dad unfortunately had a major stroke. We did not want him to go to hospital. The nursing and care staff were wonderful right up to his death. I could visit any time of the day or night, I was in constant touch with home again 24 hours a day. Mum then died 3 years later, again she had a major stroke, was quite poorly and bed ridden for 12 weeks. Again Mum's care was exceptional right up to her death. After 12 weeks confined to her bed, Mum had no bed sores, her skin was exceptional. When Mum passed the staff were very considerate and met our needs. Three carers returned to the home and sat with myself and my husband in Mum's room, drinking and just talking about Mum, whilst we waited for the undertaker to arrive at midnight. Now in my mind you cannot buy that type of care. The support and care provided were excellent. We would like to express our gratitude to the Senior Management Team for the financial advice and support given to enable our parents to live at Waterside. Given the bad press many care homes receive we have been both very grateful and very impressed with every experience we have had with staff at Waterside and with Minster Care Management over the past four years. We simply cannot thank them enough.
Dear J, A personal thank you from me and my family to you and all of your staff, so caring and dedicated. I feel quite humble knowing how much was done for my dear P, especially in his last few days – the caring and comfort he received will help me to come to terms with his loss in my life. My thanks seem inadequate. Most sincerely expressed E
Copy of letter to CQC Inspector, M B
Dear Mrs B, I wanted to write to you personally to ensure that my comments, with regard to the above care home, were actually read and noted. My husband, DB, who suffered from Alzheimer’s disease had been in care for 3 ½ years, at different care homes. For the last 6 weeks of his life, he was cared for at Waterside. The care he received on Redwing can only be described as outstanding mere money couldn’t have bought the care he was given : it came from the heart of each and everyone of the nurses and carers who came in contact with him. I stayed with my husband day and night, for the last 5 days of his life. He was treated with such gentleness, care and respect and I shall never forget how kind the staff were. On a wider note, I saw how staff interacted and cared for other residents, whose behaviour could be challenging at times. Waterside is a real home. A safe haven for those no longer able to live in the wider world. I’m so very glad D was able to spend the last few weeks of his life at Waterside. I know he got the best care possible. Finding a good care home for a loved one, a home you can have confidence in when you are not there, can seem really difficult. I wouldn’t hesitate to recommend Waterside, Redwing to anyone. Yours sincerely Mrs C E B
Dear J & everyone at Waterside, I know S has written her appreciation of your care for her Dad, but I wish to thank you again for your care of O. I thank you for the flowers from Waterside too; it continued the feeling that it was his family, where he spent his last years. I valued your care of me, and in the last days, the family and friends were welcomed and supplied with cups of tea and coffee. Waterside has gone from strength to strength, and I will continue to promote its reputation as a special home, with love, care, good food, and a happy and safe environment where residents are treated as whole people, with respect, courtesy and love. In due course, a share of the collection, in memory of O, will be coming to the Waterside residents’ fund. I hope to see you soon. From V, With love x God Bless
Dear J, I’m just writing to thank you and all the staff at Waterside for the excellent care given to M during the short time she spent with you. M had always been adamant that she would not go into a care home, and I was quite worried about whether she would settle at Waterside, but the staff quickly made her feel welcome, and this helped her to adjust quite quickly. After several years of loneliness and self-neglect, it was good to see her warm and comfortable, and for a time she seemed to improve and to be enjoying life again and the company of staff and residents at the home. We were really impressed with your staff, who were so kind and patient with M throughout and especially in the last couple of weeks, and also very supportive to us as relatives. We would like to say a particular thank you to C and K, with whom we had a lot of contact, and who were always so helpful in answering our queries and responding to any concerns. We are glad we chose Waterside and we think M was really well cared for in the last weeks of her life. Thank you again. Yours sincerely, R
Tel No: 01886 833706
Home Manager: email@example.com
Regional Manager: Amanda Waldron firstname.lastname@example.org
If you require further information on the home please complete the form below.
Type of care: Nursing (EMI)
Local Authority / Social Services: Herefordshire Council
Type of Service: Care Home with nursing - Privately Owned , 47 residents
Registered Care Categories: Dementia
Specialist Care Categories: Alzheimer's